Terms & conditions

Airport Pickup Is The Trading Name Of SS Carriages Limited (11730934)
Registered In England & Wales



QUOTATIONS & RATES AND CHARGES

All Prices Are In GBP and are inclusive of VAT (where applicable).

We are open 24/7. The operation contact number is 0208 897 2173 (International: +44 (0)208 897 2173).

All Quotations Are Valid For 7 Days and Include Airport -Meet and Greet, Waiting Time*, Parking Or Tolls. Gratuities Are At The Customer’s Discretion.

You Will Automatically Receive An ‘Airport Pickup Journey Acknowledgement ‘ Email For The Journey(s) You Have Paid For . You Are Responsible For Checking That The Details Received from Us Are Correct .

You Will Manually Receive a Journey Details’ Email and Text Message When The Journey Has Been Assigned To the Driver . This Will Contains the Pick Up Instructions and The Drivers Photo Id and Contact Telephone Number .

FREE MEET & GREET

we Don’t Charge For Meet and Greet Service. Its Complimentary.

Airport Pickup Rules

Flight Landing Time: This Is the Time Which Your Flight Is Scheduled To Land .

After the Flight Landed, There Will Be A 60 Minutes FREE Waiting Time At The Airport. Our Driver Will Be Waiting For You In The Arrivals Hall, With An “Airport Pickup” Name Board With Your Name On It. They Will Then Accompany You To the Vehicle.

If You Realise That You Will Not Be Able To Meet The Driver Within The 60 Minutes, Then If You Contact Us, Our Driver Will Continue At The Airport But There Will Be Additional Charge Of £6.00 For Every 15 Minutes. It Will Be Payable Before The Journey Began. If You Are Still Not Out Or Contacted Us Within the Time Then the Driver Will Be Pulled Off and The Job Will Be Registered As a No Show.

For Example, If Your Flight Lands At 10:00 am, and You Have 60 Mins Free Waiting Time After The Flight Arrival; Our Driver Will Be In The Terminal Till 11 am FREE Of Charge. After This Time, If Requested, the Driver Will Wait An Additional Time Chargeable At £6.00 For Every 15 Minutes.

If You Cannot Locate Your Driver and You Seek An Alternative Method Of Transport Without First Contacting Us To Try and Resolve the Situation, You Will Be Charged the Tariff Rate Based On the Service Booked.

Our 24/7 Contact Number Is +44 (0)208 897 2173

Hotel and address Pick-up Rules:

We Allow a 15 Minutes FREE Waiting Time From The Requested Pickup Time At Hotel and Address Pick-ups.

Additional Time Chargeable At £6.00 For Every 15 Minutes.

Cruise / Ferry Port Pickup Rules:

We Allow 60 Minutes Free Waiting Time From The Requested Pickup Time, At The Cruise and Ferry Ports.

Additional Time Chargeable At £6.00 For Every 15 Minutes.

Eurostar and Station Pickup Rules:

Eurostar/Domestic Arrivals: There Will Be 30 Mins FREE Waiting Time After requested pick Up Time. We Will Monitor Train Arrival Time and If There Is Any Late/Early Arrival it Will Change According To the Requested Pick Up Time.

If You Realise That You Will Not Be Able To Meet the Driver Within the 30 Minutes, Then If You Contact Us, Our Driver Will Continue Waiting But There Will Be Additional Charge Of £6.00 For Every 15 Minutes. It Will Be Payable Before The Journey Began .

If You Are Still Not Out Or Contacted with us Within the requested Pick Up Time Then The Driver Will Be Pulled Off and The Job Will Be Registered As a No Show.

GENERAL TERMS

We Cannot Be Held Responsible For Any Late Arrival To Destination, Whatever reason.

i.e traffic delays , accidents, breakdown ,severe weather conditions or any unforeseen circumstances. Hence We Will Not Accept Any Responsibility For Missed Fights Or Ships.

We advise passengers to plan to arrive at least 2 hours prior to flight departure to allow for possible unpredicted delays en route or from the airport.

You are free of course to arrange to get to the airport for a time less then 2 hours prior to flight departure. however airport pickup accepts no responsibility for any missed flight due to this.

Airport pickup does not accept any responsibility in any way if the passenger/luggage requirement exceed the capacity of the vehicle booked
if you are unsure about the capacity of the vehicle booked please contact airport transfer customer service team immediately

We Shall Be Under No Liability To the Customer Whatsoever For Any Indirect Loss and / Or Expense (Including Loss Of Profit) Suffered By the Customer arising out of a breach by the Company of these terms and conditions.

In the event of any claim against airport pickup arising out of its performance of hire, the Company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Company.

We will not accept late bookings online (within 4 hours of transfer time)

we Accept No Responsibility For Any Loss Or Damage To Property, Howsoever Such Loss Or Damage May Be Caused. In the Event Of Property Being Left In Vehicle, We Will Gladly Organise The Return Of Such Items If You Cover the Postage and Packaging Costs.

All Our Vehicles Are Non-Smoking.

We Will Charge a Vehicle Valeting Fee Of £60.00 For Any Damage Of Their Vehicle Made By Customer (e.g. Vomiting, Spilling Liquid Or Food To the Vehicle).

We Reserve the Right To Refuse To Transport Any Passenger Who Behaves In a Disorderly, Threatening Or Abusive Manner.

Please ensure your details are correct Airport pickup does not accept any responsibility been given wrong details. please make sure your journey details email sent by us.

If your flight has a serious delays please contact us as soon as possible
airport pickup used their own transport where ever possible but do use 3 party company were appropriate .

Airport pickup reserves right to provide an upgraded car type from the original selected if yore chosen vehicle is unavailable

We Reserve The Right To Choose the Route. There Is Additional Charge Applicable If Customer Wants To Take a Different Route Than the Company Route . Extra Charge Will Be £2.00 Per Mile

Airport pickup reserves the right to refuse carriages of animals that were nit agreed at the point of booking. All animal must secured in a suitable transport box/crate .airport pickup accept no responsibility for cost incurred from a failure to abide by these terms. We Apply a Flat £20.00 Vehicle Valeting Charge For Such Bookings. Pet Must Travel Within a Safe Cage Or Secure Safety Lease/Harness While In the Vehicle.

FREE CHILD SEAT

We Will Provide Up To 2 Child Seats Free Of Charge, For Peace Of Mind Guarantee,

As By Law London Private Hire Vehicles Are Exempt From This Law.

If the Driver Doesn’t Provide The Correct Child Car Seat, Children Can Travel Without One But Only If They Travel On a Rear Seat: and Wear An Adult Seat Belt If They’re 3 Or Older Without a seat belt if they’re under 3.

A child can travel without a Child Car Seat In Taxis and Private Hire Vehicles.

BOOKING CANCELLATION CHARGES

Cancellation Notice Periods and Fees Are AS Follows:

FREE Cancellation If, Cancellation Made More Than 12 Hours Before The Transfer Time;

We Will Charge £10.00 Administration Fee For The Refund As This Processing (Interchange) Fee, Charged By Merchant Account.

50% Cancellation Charge If Cancellation Made between 12 hours and 6 Hours Before Pick Up Time ,

100% Cancellation Charge If Cancellation Made Within 6 Hours Of Pick Up Time.

REFUNDS Could Take Up To 15 Working Days To Process.

IF YOU DO NOT RECEIVE AN EMIAL FROM US CONFIRMING THE CANCELLATION ,THEN WE HAVE NOT AWERE OF THE CANCELLATION ,in this case please give us a call on our out of hours number which is 07 88 44 88 717 as soon as possible

NO-SHOW CHARGES

If Customer Does Not Show Up For a Ride, We will Apply the Booking As No-Show and Will Charge the Full Amount of booking.

Waiting Times and Pickup Rules Are Listed Above Of This Terms and Conditions.

Fares inclusive all taxes and toll & congestion charge & meet and greet & car parking

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment .

amendments must not be made with your driver.

All bookings must be made through our website or telephone or email. In this way confirmations are send out and the journey is insured.

Any complaints regarding service should be raised in writing our office, preferably by reply to your confirmation email .all complaints must be submitted within 30 days of the event giving rice to the event.