FREQUENTLY ASKED QUESTIONS

Below you will find answers to some of our most frequently asked questions for airport pickup. Simply browse through the categories below to quickly find an answer. If you still can’t find what you are looking for, please send us your query using our Contact form..



BOOKINGS, AMENDMENTS AND CANCELLATIONS

How Can I Add A Extra Stop To My One-way Booking?

You can Add Extra stop by clicking the add (+) Button on the right side of "where to" feild in the form

Are The Prices Shown Per Person Or Per Vehicle?

Prices are based on vehicles And Per Miles. All vehicle classes will include a description on how many passengers it can carry as well as luggage space.

Can I Make Special Requests In My Booking Such As Champagne?

We are more than happy to provide any extras and special requests such as champagne, flowers, chocolates, whatever you desire, we can provide. Fill out the Contact form. or call our office on 0208 897 2173 to discuss your booking with absolutely any special request.

What Is Included In An Hourly Booking?

Hourly booking consists of a 20 Km per hour which can be extended with additional costs by contacting your driver or our office on 0208 897 2173.

Do You Offer Child Seats?

Yes. You can request child seats in the comments section of your booking.

Will I Be Charged For Cancelling My Booking?

FREE Cancellation If, Cancellation Made More Than 12 Hours Before The Transfer Time; We Will Charge £10.00 Administration Fee For The Refund As This Processing (Interchange) Fee, Charged By Merchant Account. 50% Cancellation Charge If Cancellation Made between 12 hours and 6 Hours Before Pick Up Time , 100% Cancellation Charge If Cancellation Made Within 6 Hours Of Pick Up Time. REFUNDS Could Take Up To 15 Working Days To Process.

How Do I Cancel A Booking?.

You can call us on 0208 897 2173 or fill the contact us form on our website
If You Do Not Received An Email From Us Confirming The Cancellation ,Then We Have Not Aware Of The Cancellation ,in this case please give us a call on our out of hours number which is 07 88 44 88 717 as soon as possible

How Are Prices Calculated?

Our prices are calculated based on miles, , as well as VAT, fees and taxes.

Where Do I Find The Prices For Rides?

Go to the Home page of our website and make a booking. A list of our cars will be shown as well as pick-up and drop-off address, journey distance, and prices inclusive of VAT, fees and taxes.

Where Can I See My Invoice?

You will receive your invoice through email 24-48 hours after your journey is complete .

When Do I Get Charged?

You will be charged immediately after making a booking and any extras after your booking has been made, will be charged before the journey beganIf you have a complaint, please fill out our Contact form. with as much information as possible about why we did not meet your expectations and we will get back to you promptly with an aim to improve and correct any errors.

I Was Charged With An Incorrect Amount. What Should I Do?

We are happy to help immediately. Call our office on 0208 97 2173 or use our Contact form. including the pick-up and drop-off location as well as the price that you received.

How Do I Make A Complaint?

If you have a complaint, please fill out our Contact form. with as much information as possible about why we did not meet your expectations and we will get back to you promptly with an aim to improve and correct any errors.

How Can I Rate My Ride?

You can rate all of your completed rides by logging into your account and clicking on rides section. You can leave rating by clicking on rides and then on rate. We also appreciate feedback or ratings through Trustpilot, Facebook, Twitter and Google+

How Will I Recognise My Driver At The Airport Or Train Station?

For airport and train station pick-ups, your driver will be waiting for you at the arrivals area with a name board with your name and our company logo.

What If My Flight Or Train Is Delayed?

We understand that unexpected delays can happen. If you provide us your flight or train details upon booking, we will be able to track your flight/train and arrive promptly if you are early, on time or late. there is a 60 minute free waiting time at airport pick up and 30 minute train station pickup 15 minute for all other pick up

How Can I Make A Change To My Booking?

To make any changes to your booking, please use our Contact form. with your booking reference number or call our office on 0208 897 2173 and we will be more than happy to make any changes to your booking.

When Will I Get The Contact Details Of My Driver?

You will receive email contains photo id with the name and phone number of your driver 12 hours prior to pick-up time. If booked with a third party, and have entered the contact details of a passenger, they will receive these details as well.